Return & Refund Policy
At SoulQuest, all products sold are digital downloads.
No physical items are shipped.
Digital Products – Refund Policy
Due to the nature of digital products, we do not offer returns or refunds once the product has been downloaded or accessed, except in the cases outlined below.
Exceptions (Important)
A refund or replacement may be considered only if:
1. The file is corrupted
2. The download link is not working
3. The delivered file is significantly different from the product description
Requests must be made within 48 hours of purchase with valid proof.
Exchanges
If a technical issue cannot be resolved, we may offer:
1. A replacement file, or
2. Access to an alternative equivalent product
Customer Support
If you experience any issues with your purchase, please contact us at:
📧 support@soulquestbusiness.com
Include your order ID and details of the issue.
Delivery Policy
1. All products are delivered digitally
2. No physical shipping is involved
3. Download access is provided immediately after successful payment